slimsonic said:
My issue was that the grom kit had a fault, it would reset itself multiple times as you were driving along, I tried to deal with the UK reseller... and that's where the problems began. They're nothing more than a bunch of lying, decietful c**ts... tried to rip me off for more money for a faulty product and tried to refuse my consumer rights. I had to take action to recover my money... But I got it all back.
Grom them selves were very helpful and even sent me a new lead from California to help diagnose the issue... But I had a timescale for the refund process and that was up before it arrived.
I've not slagged of grom, but the UK reseller of their kit who go under the name of mannocks ltd often found as carputer-shop and have a clone of the gromaudio website using the UK web domain instead of the .com one.
ALWAYS... go direct to the maker, and NEVER use the UK reseller.
For the few months I had the grom installed, it worked randomly but the US support was good, I even helped out with some bug testing and made many suggestions to solve issues it had.
One issue the kit had with diesels/satnav systems is that you turn the ignition on and then wait a few seconds for the glow plugs to warm.. during this time the satnav & grom system fires up and connects to bluetooth on your phone. However when you start the car it shuts down the satnav and grom and reboots them... this loses the BT connection and doesn't reconnect... which means you have to manually reconnect it every time.
I suggested they introduce a delay into having the BT connect of 5-10 seconds, but at the point I had sent it back they hadn't bothered.
When it worked, it worked well... Grom are good... carputer-shop are utter w*****s