The electric tailgates on mk7 tourers were innovative and mine had been totally reliable for over a decade:
Problem: Having manually closed the electric tailgate onto a garment (wedging it for some hours whilst unlocked), I could not open the boot apart from via the internal mechanical tab. The way this failed led me to believe that it had tripped a failsafe so I spent some hours fiddling with fuses, trim and wading through endless chat on this topic which I summarise here:
Solution: 'total reset'
Problem: Having manually closed the electric tailgate onto a garment (wedging it for some hours whilst unlocked), I could not open the boot apart from via the internal mechanical tab. The way this failed led me to believe that it had tripped a failsafe so I spent some hours fiddling with fuses, trim and wading through endless chat on this topic which I summarise here:
Solution: 'total reset'
Ignition on
Open tailgate from the inside
Ignition off
Remove - &+ battery terminals & leave for 5 mins
Reattach +&- terminals
Ignition on (PTG light now off)
Close boot by hand
Remove key from ignition