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Sat Nav Screen blank

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inkedsailor

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Location
Peterborough
Car
AT 2.4 executive
Hello everyone, and thanks in advance for any suggestions.
So the Sat Nav in my 03 2.4 tourer has worked perfectly since I purchased the car 18 months ago until last week, when we were away camping.
Twice last Friday morning when I started the car the screen froze on the Honda navigation page.
On friday afternoon it did the same, so I shut the engine off and waited a while before starting up again and it got to the agreement screen and froze.
Once home on Saturday I ejected and cleaned the disc, and then managed to get into the diagnostic menu using the 3 left hand buttons. looking through the menus I decided to do a reset and the screen went blank.
I once again waited a while before starting the car again and managed to get into the diagnostic menu and again the screen went blank.
Since then every time I have started the car the screen has failed to come on.
All the hard keys are working ie, changing from radio to cd and ejecting cd's from the auto changer, so there is power, its just the screen not viewing anything.
I suspect the "head unit" rather than the dvd drive as I haven't had any disc error messages and I would hope that if the dvd drive did die the screen would still function. Logical?
Has anybody else come across this?
I hope someone with the knowledge will say " oh yeah, its yer scrinner, do this and all will be right" or words to that effect. As looking on flea bay the screens are ranging in price from £300-600!!! Ouch.
The annoying thing is, is that when working it is very convenient to alter air flow or turn AC on or off from one screen, I'm now at the minute stuck with AC off, blower at number 2 and airflow to face and feet.

Dan
 
It's probably the disc read lens. The lenses go on these units. It's happened to most of us with older Execs, myself included. You can remove the unit and send it away for diagnosis and repair. I forget where exactly, but there are a few places in the UK that will do it for between £150-£200ish. There are plenty of documented cases, just have a search through the site. But use the Google Custom search, not the forum's conventional search, the forum one's a load of tosh.

And welcome to TA.

:)
 
Thanks for the reply Steve,
I find it very strange that if as you say the disc read lens has gone, that it would take down the screen meaning you can't use the AC.
So by the same token, you can't use the whole system if there isn't a disc installed.
I'm not having a go at you, it's just that if that is how the system works, it sucks.

Dan
 
inkedsailor said:
I'm not having a go at you, it's just that if that is how the system works, it sucks.
Click to expand...

It sucks :lol: . When mine went down, the screen was just blank too. But the whole centre console front end software I think is run off the disc or at least it's dependant on the disc booting correctly in order for it to all work properly. But think about it, even if everything works in your console as it should, you can't do anything with the screen until you select "OK" from the health and safety advisory message on startup. That kind of thing...

Anyway, you can still use the aircon and stereo with the dials on the centre console, it's just not so cool as doing it all with the touch screen and you're limited to using the aircon in Auto mode only (which in my opinion is enough anyway). Unless all your stereo and air con's not working either :unsure: , in which case, your whole centre console has an issue, not just the DVD lens.

Now when you come to take it out, there are two parts. If you're confident it's the DVDROM drive, you can remove that on it's own, easy. But just in case, you may want to take out the whole centre console and send it away just in case it's not the DVDROM drive.

That said, your story is identical to mine. My screen was playing up, I tried to force a reinstall of the software from the disc and the strain of that I believe was the final straw and the disc drive just died :rolleyes: . Only I went to Honda and paid nearly £275. They took the whole centre unit out and sent it away for diagnostics and repair. It took 3 weeks in the middle of summer with no aircon or stereo. Had I been a member here at the time, I'd have taken the risk and sent just the disc drive away myself and still been driving around with music and cold air blowing in my face all summer B) .
 
Steve,

It does sound the same.
Looks like I will be sending the drive off. After you mentioned it in your last post I had a look a little more around the site and found another post mentioning the same thing and it said to send the drive off to Alpine.
I couldn't find an address though, do you know where you send it?
 
Hondarayblue has done the alpine thing. Drop him a PM and see if he has a contact email or something for Alpine. Like I said, I did mine through Honda, so they dealt with the sending away and stuff, not sure where they sent it. I ***ume it was an Alpine specialist if not Alpine themselves.

You could try dropping Alpine an email on their customer support. I'm sure they deal with plenty of Honda customers like us. They don't just do these units for the Accord.
 
Tbh I think all alpine do is just clean the lens. Dont think they actually replace anything.

I believe it was around £150 if you deal direct with alpine. However prices may have increased over time.

Sorry I can't describe how to do it yourself. It's a complicated process if your not familiar. I have now successfully fixed mine twice.

Where are you located mate? If your local I could maybe help.
 
My lens was replaced, which maybe is why mine cost a little more. It's worked like butter since I had it done though. Not missed a beat. There is thread somewhere isn't there with photos about cleaning the lens.
 
Stevearcade said:
My lens was replaced, which maybe is why mine cost a little more. It's worked like butter since I had it done though. Not missed a beat. There is thread somewhere isn't there with photos about cleaning the lens.
Click to expand...
I believe for the £150 they do replace the sensor. The extra cost you occured I reckon was Honda's charge to deal with it on your behalf. I'm pretty sure I got quoted that time was around what you payed.

Honestly though when you clean the lens it makes a massive difference. The player never felt so quick. Has been perfect ever since.
 
Shabz, I'm in a village just outside Peterborough.

Gents
Randomly on the 2 journeys I've done today, it worked perfectly on both return legs.
Both out bound it was dead. Strangely though at each destination I ejected and re inserted the disc.
Don't know if this suggests anything, just strange that it worked on both times the disc was removed and replaced.

Had a reply from DTRONIX and the price is now £179.75.

I've seen various post about cleaning the lens by either removing the drive and doing it correctly with alcohol and a cotton bud, or the wet wipe on a ruler/butter knife.
Do you think, considering I haven't had any disc read errors that cleaning the lens will do anything?
 
My thoughts would be a dirty lens but obviously these things can be anything.

That price seems about right. I used alcohol and cotton bud to clean mine. Only way really.
 
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