Hi All
I am just new to this forum. So here is my story:
Purchased a 2009 Honda Accord with 22K miles on the clock approx 2 years ago. After 8 months The high pressure fuel sensor went and the car cut out on the motorway at 70mph, After pulling in and waiting 5 mins the car re-started and I managed to get it to the garage.
Honda said it was a known fault with the 2009 cars and replaced the sensor. However Honda said that bad diesel causes the sensor to corrode. I only purchase Diesel at a Maxol garage (one fill/week). Honda replaced sensor at their liability (cost) and also the fuel pump and a rear camber arm as the tow was off when I purchased the car which was causing the far side rear tire to wear on the inside.
So:
In April this year I traded the 09 in and purchased a 2012 Type S 180 Accord. Everything was going OK until last Tuesday when I was leaving work the car spluttered and cut out at a roundabout. No lights on the dashboard etc. I was unable to re-start and had to get the car towed back to the garage where I purchased.
Contacted Honda the next day and no silver bullet on the problem. However they believed bad diesel could be to blame. Contacted Honda on the following day and they said fuel pump replaced - no fix and now looking at injectors. However Honda wished to send the diesel for ****ysis (approx 1 week lead time) and if found to be contaminated it would be at my expense to replace the 4 injectors and that warranty would not cover this. I am still purchasing diesel in same Maxol garage which I have had tested since and have found to be 100% (no contamination).
I am really disappointed with the customer service as on both occasions bad diesel seems to be used as a scapegoat to invalidate the warranty and the car was not cheap. They believe one injector is faulty and it is up to the customer to ensure that they are not using contaminated diesel.
I have no car since Tuesday and probably for another week to come and could be facing a hefty bill to repair. As the car is both under Mfg and garage warranty I am not sure what I can do if they will not cover the repair. I am most definitely going to purchase a Diesel inspection meter after this escapade and test every time before I buy diesel at the garage
http://www.hickleys.com/diagnostics/diesel_analyser.php
And then I would have to listen to this get out of jail free card again I hope. I have had many a toyota and a Lexus (which gave problems after 100'000 Kilometres, had a head gasket fail, Lexus sent a driver from the south to collect the car, brought me another Lexus car to drive, repaired under the customer satisfaction warranty and brought back to me in 2 weeks - CUSTOMER SERVICE!!).
I am just new to this forum. So here is my story:
Purchased a 2009 Honda Accord with 22K miles on the clock approx 2 years ago. After 8 months The high pressure fuel sensor went and the car cut out on the motorway at 70mph, After pulling in and waiting 5 mins the car re-started and I managed to get it to the garage.
Honda said it was a known fault with the 2009 cars and replaced the sensor. However Honda said that bad diesel causes the sensor to corrode. I only purchase Diesel at a Maxol garage (one fill/week). Honda replaced sensor at their liability (cost) and also the fuel pump and a rear camber arm as the tow was off when I purchased the car which was causing the far side rear tire to wear on the inside.
So:
In April this year I traded the 09 in and purchased a 2012 Type S 180 Accord. Everything was going OK until last Tuesday when I was leaving work the car spluttered and cut out at a roundabout. No lights on the dashboard etc. I was unable to re-start and had to get the car towed back to the garage where I purchased.
Contacted Honda the next day and no silver bullet on the problem. However they believed bad diesel could be to blame. Contacted Honda on the following day and they said fuel pump replaced - no fix and now looking at injectors. However Honda wished to send the diesel for ****ysis (approx 1 week lead time) and if found to be contaminated it would be at my expense to replace the 4 injectors and that warranty would not cover this. I am still purchasing diesel in same Maxol garage which I have had tested since and have found to be 100% (no contamination).
I am really disappointed with the customer service as on both occasions bad diesel seems to be used as a scapegoat to invalidate the warranty and the car was not cheap. They believe one injector is faulty and it is up to the customer to ensure that they are not using contaminated diesel.
I have no car since Tuesday and probably for another week to come and could be facing a hefty bill to repair. As the car is both under Mfg and garage warranty I am not sure what I can do if they will not cover the repair. I am most definitely going to purchase a Diesel inspection meter after this escapade and test every time before I buy diesel at the garage
http://www.hickleys.com/diagnostics/diesel_analyser.php
And then I would have to listen to this get out of jail free card again I hope. I have had many a toyota and a Lexus (which gave problems after 100'000 Kilometres, had a head gasket fail, Lexus sent a driver from the south to collect the car, brought me another Lexus car to drive, repaired under the customer satisfaction warranty and brought back to me in 2 weeks - CUSTOMER SERVICE!!).
